madoldbat
4 months agoOn our wavelength
Discrepancy in contract renewal documentation
Hi,
On Friday, I renewed my contract online via My Virgin Media.
The online quote (I have a screenshot if required) states that after my new 18 month contract ends, the charge will go up to £75.07 (based on current pricing). The same figure of £75.07 is also quoted on the Contract Information Sheet and the Contract Summary Sheet I received.
However, the eContract I received states a figure of £81.16.
This obviously isn't correct!
Please can someone advise?
Thankyou 🙂