Forum Discussion

billyhoranuk's avatar
billyhoranuk
Joining in
25 days ago

Discount Ending & Extortionate Early Temination Fees

Really shocked to get an email in the last few weeks with a June Bill that showed my charges were going from c£46 to £112, this was a result of an 18 monht discount falling off (this 18 month point is key).  Clearly I dont want to increase my charges by so much so have asked about other options.  After speaking via chat on 2 occasions I have been offered slightly better deals c£90 but critically for a service that I did not ask for or need (a larger TV offering and faster broadband).

As a result I have explored other options, as a result of seeking option at a competitor I received an email from VM to state that my early disconnection fee would be £662.74........

Its worth saying that my contract started in Dec 2023 hence the 18 month discount ending at end of May 2025.  However when I moved house in July 2024 (using the VM move house process) VM have seemingly started my contract length again - albeit I did not get a new contract to state this and clearly my discount was not amended or extended at this time.

This service has bee wholly inadequate and would appreciate support in understanding next steps.  I am merely looking for a comparable package (or in fact reduiced as I could have a smaller TV package) however with prices anywhere from 100-150% increase is not workable).

Has anyone else had issues with contract dates being out of sync with contracts actually provided as a customer) or can Admin support a sensible resolution

Thanks

 

 

complaint
discounts removed
early charge
Price rise

3 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    25 days ago

    What did you ask to happen when you moved? Were you expecting a transfer of existing services/package for a simple admin fee (I think it is £20)?

    We are seeing regular topics on here where VM agents have converted a transfer of package during a move into a contract renewal (without the customer knowing about it).

  • billyhoranuk's avatar
    billyhoranuk
    Joining in
    25 days ago

    I asked for the full transfer of a pre-existing package to a new address.  This is what I got ie same TV, Broadband etc.  On the basis I was a pre-exisitng customer and notifed them of a move and they executed i saw this as a continuation on my contract.  The discount end date would support this as that started at my previoous address and then ended 18 months after initial contract started

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      25 days ago

      Hi billyhoranuk 

      Thanks for posting and welcome back to the community. My apologies over the contract dispute.

      I'll send you a PM now to assist further.

      Best wishes.