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martin72's avatar
martin72
On our wavelength
2 years ago

Dirty lying virginmedia at it again with my bill

The dirty lying virginmedia team at it again

Spoke to someone on chat a few weeks ago to cancel my TV and keep Internet, got a good deal for the Internet which I was happy with. She said I had £296 to pay which I disagreed with,and after arguing for 40 minutes with her and telling her to cancel all my services she came back and said my next bill will be £49 left to pay.

Today I get a bill for £291!!!!

So basically just lied to keep me with them

I am going straight to my solicitor this afternoon as I kept a record of the chat and I am suing for breach of contract and lying to keep me as a customer 

I now want ALL SERVICES cancelled

I just tried to ring and got some automated crap about payment and then got cut off 

Absolutely disgusting service yet again for virginmedia 

 

7 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Cancel in writing, recorded delivery  to

    Virgin Media,
    Sunderland,
    SR43 4AA

    Include your account number, address, full name and phone number.

    • martin72's avatar
      martin72
      On our wavelength
      2 years ago

      I have cancelled contracts with virginmedia before and never had to writing now in the hands of my solicitor 

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi martin72 👋.

    Thanks for reaching out to us, apologies for the issue you have had with your package, I assure you this is not the type of service we aim to provide. So that we can assist you further in this matter we will need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • martin72's avatar
    martin72
    On our wavelength
    2 years ago

    Update

    I spoke with the virginmedia team that deals with payments and they said there is nothing on the account to say it had been agreed to be lowered to £49 I said I had a copy of the chat and I have to pay the £291

    I have instructed my solicitor to start legal action against virginmedia. He said I have been lied to to keep me in my contract and we have proof

    I have also heard many other with the same problem, it seems online chat just lie and do nothing 

    You will be sued for breach of contract 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Please let us know how this goes, because it could help others in the same position. 

  • martin72's avatar
    martin72
    On our wavelength
    2 years ago

    They have yet to offer anything 

    Just generic questions to confirm my identity 

  • martin72's avatar
    martin72
    On our wavelength
    2 years ago

    It appears I have changed my package twice in the last 12 months and yet the changes have never been applied According to chat via private message 

    So more lies

    For my latest changes to take effect I have to pay the £291

    So I get lied to and have to pay nearly 300 for it

    Shove your services virginmedia you are a vile disgusting company I wish to have no part of 

    Legal action against you will be started Monday 

    I have proof of all previous conversations 

    I advise no one change anything via live chat as they constantly tell lies to keep you in contract