Forum Discussion

arrgee1991's avatar
arrgee1991
Problem sorter
3 days ago

Direct debit not taken - late payment charge?

Just got my bill.  Direct debit was not taken as the credits more than covered the bill.  Why would I be subject to a late payment charge?  It’s 19p.  (As an aside, I think the bill is incorrect and I should be due £6.81)

 

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 days ago

    Hi arrgee1991,

    Thank you for your post. We're very sorry for any issue with your bills. 

    We can certainly take a look into this for you. I will private message you now to confirm your details. 

    ^Martin