Forum Discussion

10310209's avatar
10310209
Joining in
4 months ago

Different invoice address to delivery

I have spent over an hour to try and speak to someone to have my virgin media broadband account “billing” address changed

i would like this for 2 reasons

My company pays my internet (and my mobile)

I would like to activate the Volt benefits (I need the address to match my O2)

 

burnt can’t get anyone to understand the difference in “billing” and service delivery address

 

Can anyone help me achieve this and activate VAT invoices?

 

thanks

4 Replies

Sort By
  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 months ago

    Hello 10310209,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to change your billing address. Do you currently have a business or residential account with us?

    Kind Regards,

    Steven_L

    • 10310209's avatar
      10310209
      Joining in
      4 months ago

      Residential 

      Inalso need to update billing address details and enable VAT and invoicing 

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        4 months ago

        I'm going to pop you a PM so we can assist you further.

        Thanks

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    3 months ago

    Thanks for your time via PM 

    I'm glad we were able to get things resolved for you 🙂

    If you need further support with anything else, don't hesitate to reach out via the Forums.

    Have a lovely weekend!