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Dukepaul's avatar
Dukepaul
On our wavelength
2 years ago

Didn't get new contract

On March 2nd I choose a new 18 month contract.   First payment £120 and £140 after that.  So why when I got the bill today it was still £146? I check my contract online and it has not change why? I've been a loyal customer for over 15 year and never had a problem like this.

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Dukepaul,

    Thank you for your post, I'm sorry to hear that there's been an issue with your new package. I'd really like to help.

    I've dropped you a PM so I can take your account details and have a look 😊

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        2 years ago

        Oh, my apologies Dukepaul. Can you please double check your inbox again for me now? Should be showing for you.

        Thanks,