Forum Discussion

louise_sharples's avatar
louise_sharples
Tuning in
2 months ago

Delivery 3rd Dec???

Same issue as everyone else but i'm now seeing on reddit and in forums etc that people who ordered after me (ordered monday 2nd, mine was supposed to arrive 3rd) are now receiving their orders. When I click the link in the text from vodaphone on 3rd to view my order it now takes me to a blank page. Is mine actually coming? Does my order exist? I do have a tracking number from yodel but I had a different order from yodel arrive yesterday and when using the tracking number it says my order is with VM.

Not sure what to do..? Can a rep respond please?

 

  • tascott's avatar
    tascott
    Tuning in
    2 months ago

    Download the yodel app, it will tell you if yodel are expecting or have got your package

    • louise_sharples's avatar
      louise_sharples
      Tuning in
      2 months ago

      It just says they're expecting the parcel from vm?

      If people who order now are actually getting their parcels on time, is it best to cancel my order and order again?

      • Anonymous's avatar
        Anonymous
        2 months ago

        No, because you’ll be hit with 2 hard credit searches. 

  • unisoft's avatar
    unisoft
    Knows their stuff
    2 months ago

    the online systems will just present a blank page after the expected delivery date/time has passed. Then in middle of night, you'll get an email from Yodel saying they will be delivering that day. SO if you planned anything, you have no notice to drop it and stay in to take delivery.

    Orders for Dec 2/3/4/5/6 are on the move from warehouse, some already received and everyone affected should be OK by Dec 24th, but it will also depend whether Yodel themselves have delays in certain areas due to volume of deliveries.

    • Anonymous's avatar
      Anonymous
      2 months ago

      What about orders pre these dates?

      • louise_sharples's avatar
        louise_sharples
        Tuning in
        2 months ago

        This is why I'm contemplating reordering. Have you been waiting longer than this? I had an email 45mins ago saying "we noticed you haven't activated your kit yet, do you need any help with it?" 

        Yeah, i need it sending 🙃

  • Anonymous's avatar
    Anonymous
    2 months ago

    Yep, that’s Hub3. They’re the ones that seem to be being sent currently so I’d probably wait and see. 

    • unisoft's avatar
      unisoft
      Knows their stuff
      2 months ago

      hub5's are also being sent out for GIG1 orders too. Cancelling and re-ordering would result in 2 hard searches. Customer Services often say they cant cancel until delivery of kit (when 14 day cool off begins).

      Its a little concern that VM's system is now thinking you have kit and asking if you need help. Normally it would just blank the orders for kit out and not show much detail in the myVM app or the online VM web site (until kit actually delivered). I think the forum staff may have to intervene to look at your account or you could ring customer services. Personally, I would await the forum staff to try and avoid made up answers 🙂 AFAIK, orders for December 3rd and before should be fulfilled now. VM will want to process as many as they can, because it costs them £6.10 per day compensation after the missed date under automatic compensation scheme.