Forum Discussion

valisle's avatar
valisle
On our wavelength
2 years ago

DEF01

I cant log in to my account.  Keep getting same message.

Error Code DEF01   Try later

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi valisle, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with logging in to My Virgin Media. Can you please try deleting any cookies, cache and history on the browser before trying again?

    If this doesn't work, try another browser. 

    If you're still having issues, please pop back to us with a screenshot of the page with the error we're seeing and we can then take another look at things for you. 

    Thanks,