Karendall
2 years agoTuning in
DEF01 when setting up online account
Can anyone help with the DEF01 error?
I just got Virgin this week, I’m having no luck setting up my account.
No one is getting back to me, and I think I’ll probably just end up cancelling, I’m still within the cool-down period.
We’re still also connected to BT at the moment so that the changeover was supposed to be seamless.
But I can’t even set my Virgin online account up and Im finding customer support frustrating already.
[MOD EDIT: Subject title changed for clarity]