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LEWISDAKAN96's avatar
LEWISDAKAN96
Just joined
31 days ago

Deactivated Account

Don't know if anybody else has had this problem.

Around 3 years ago I had an account, I missed a few payments then I cancelled the direct debits. Now after a difficult time i'm looking to improve my credit score by paying back the amount that is still standing on the account, the main issue is the account has been deactivated so I cannot log into it, i called up to virgin media who advised me that I cannot pass security as I do not know when my next direct debit is due, after advising several times that I do not have an upcoming direct debit planned, they advised that I failed and I should call back to see if I can pass security next time, my answer will always be the same, so by that logic I will never be able to pass security. I have my name, my email, my account number at the time and the area reference. 

Please help! 

Thanks 

2 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    31 days ago

    Were you contacted by a debt collection agency over your unpaid debt as if so, you should pay them.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    31 days ago

    Thanks for reaching out to us LEWISDAKAN96, and a vey warm welcome to you!

    Sorry to hear of the difficulty faced when trying to make a payment on a former account.

    If you're able to confirm the postcode of where the account was held, along with the confirmation of your surname, you should be able to make a payment on the account via this link.

    Thanks,

    David_Bn