My girlfriend (who isn’t a Virgin customer) came home to find Virgin had ran a cable up her outside wall and round two sides of her house to get broadband to her next door neighbours!!
im having a nightmare trying to speak to someone at Virgin to remove this!!!
can anyone help??
This is terrible, but doesn't suprise me.
I'd just cut the cable, your neighbour will soon get a response from Virmin Media.
I think that may be my only course of action.
ive a complaint number but nothing is being done about it!
how can a company treat people in this way????
Forum TeamHi Sjbarlow77
Thanks for posting and welcome to the community.
Very sorry to hear of this and I'll send you a PM now.
Best wishes.
How do you download photographs?
Speak to the neighbour and tell them it must be removed within 14 days or you will remove it yourself.
Virgin Media will respond much quicker to their customer who faces losing their service.
Seek advice from Citizens Advice or a Solicitor. I suspect the installers took the shortest route? Photos would be helpful as well for comment.
