Customer service(or lack of it)
Anyone else had issues talking to customer service in New Delhi? Bad attitude and lack of interest when asked questions! No attempt to sort out the issue.
Forum Discussion
Hello 10Me,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to get help from our team. We can assure you that all agents are trained in the same way and should be able to help with any query that you have be that in the UK or one of our partner sites. What issues are you trying to raise to the team over the phone as we maybe able to help here.
Kind Regards,
Steven_L
Absolutely no way they are trained correctly. Laughing and yawning whist in the phone. Constantly changing there kind on what has been said. No point discussing it here with you as I have raised a complaint. I can’t be the only one who has had this from the call centre!!
You can secure the phone call recording as part of your complaint
https://www.virginmedia.com/help/dsar-faq
