I need to speak to someone as well please. Your customer service is a nightmare. I have paid for a new Broadband and I don't have an account number yet, hence the phone AI is impossible to use. Having to register here hoping to get support is unacceptable. This is a real nightmare and I will probably cancel using the 14 days deadline.
I am supposed to receive a parcel but I want to change the location. There is no way to track or do anything.
Can I speak to someone please ??
I need to speak to someone as well please. Your customer service is a nightmare. I have paid for a new Broadband and I don't have an account number yet, hence the phone AI is impossible to use. Having to register here hoping to get support is unacceptable. This is a real nightmare and I will probably cancel using the 14 days deadline.
I am supposed to receive a parcel but I want to change the location. There is no way to track or do anything.
Can I speak to someone please ??
Call the Pre-installation and delivery team on 0800 052 1734 and see if they can help. If they can't change the delivery address perhaps they can change the delivery date for when you'll be in the property.
Forum TeamHey tttggoo44, thank you for reaching out and a warm welcome to the community we are sorry to hear you are struggling to get through to us.
We are unable to change the delivery address if this has been sent out already.
Have you managed to speak to anybody?
