Forum Discussion

sadiq79's avatar
sadiq79
Settling in
11 days ago

Customer service game to see who can waste the customers time the most

Terrible experience. I waited over three hours to speak to someone. When I complained, the supervisor told me to pay the balance after I got paid and then set up a Direct Debit based on my new pay date. The balance was originally £46, reduced to £31 due to the delay — but when I went to pay, it showed £61, even more than before.

I couldn’t pass security because I didn’t know my bill’s due date while I was out. They emailed me the bill, but then asked questions that weren’t even on it. Completely unhelpful.

I just want to leave at this point. Can I cancel my service based on this experience?

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    11 days ago

    I can't comment on your particular case, but if you could leave Virginmedia because of poor customer service they would have no customers left. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 days ago

    Hey sadiq79, thank you for reaching out and we are sorry to hear you are struggling to pass the security checks.

    This is very important here and we need to pass this to check any account information.

    If you don't have this password we can send a reminder out for you?