sadiq79
11 days agoSettling in
Customer service game to see who can waste the customers time the most
Terrible experience. I waited over three hours to speak to someone. When I complained, the supervisor told me to pay the balance after I got paid and then set up a Direct Debit based on my new pay date. The balance was originally £46, reduced to £31 due to the delay — but when I went to pay, it showed £61, even more than before.
I couldn’t pass security because I didn’t know my bill’s due date while I was out. They emailed me the bill, but then asked questions that weren’t even on it. Completely unhelpful.
I just want to leave at this point. Can I cancel my service based on this experience?