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steven71's avatar
steven71
Joining in
10 hours ago

Customer account number linked with email address I can no longer access

My customer account number is currently linked to old email that I no longer have access to. When I eneter my customer account number it says it will send verification email to old address (which I no longer have access to click link in). Because of that I can't change my personal details or memorable word (which I can't remember to get through verification when calling support)

I managed to create a new VMo2 account with new email address that I have access to, but can't link my services with it. Is anyone able to help me unlink my old email from customer account number so I can link it again with new email?

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    8 hours ago

    Hello Steven71.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your account.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L