Forum Discussion

kitsch1's avatar
kitsch1
Joining in
2 years ago

Currently paying £60.40 pcm for 250MB Broadband Only...

Per the title. Regrettably, I've been out of contract for five years and let the monthly price increase to over £60 per month, for M250 broadband only...

Got in touch with their live chat, they offered me either M250 for a new price of £28 per month (18 month contract) or 1GB for £39 per month (inclusive of a £5 per month O2 VOLT 4GB sim - also 18 month contract).

This is just the deals offered by live chat.

Is it worth the rigmarole of cancelling and waiting for some retentions/cancellations team to get in touch with a better deal, or is that as good as it gets? The Live chat agent was adamant that included all of his "personal discounts" (but it was also his first offer).

I have no use for the O2 sim - is there any way for me to cancel this and keep the speed benefit? The agent said it'd just be boosting the speed from 1000 to 1100 anyway (it's not 500 being 2X'd).

I don't really watch normal TV, but I do have Netflix/Disney, etc - maybe theres a better package deal I can ask for.

Any thoughts? Apologies for the probably very repetitive style of post. Any help appreciated.

  • Adri_G's avatar
    Adri_G
    Forum Team (Retired)
    2 years ago

    Hi, kitsch1.
    Thanks for taking the time to post with your questions and concerns and for joining our help forums.
    Glad to have you on board! 🙂

    Sorry to see you're not happy with the deals quoted to you recently for renewing your 18 month contract for our services, we do not support package changes over this forum however we're glad to advise all we can on this process.

     

    When our agents get your prices for a new deal we'll always use all discounts we can find available to reduce your cost, if you're still not happy with the quoted price or what you're paying now you may speak to our cancellations team at 0345 454 1111 and raise a disconnection request.


    You'll get a 30 days notice for your services with us to deactivate, at which point you may receive a call from our Retentions team to make you aware of all options you have before you leave (including discounted deals).


    If you want to do this, please make sure your contact info on MyVM is up-to-date so you don't miss our communications as we'd usually ring you on a mobile number or email you in regard.

    Let us know if this helps and how you get on, glad to advise further.