Forum Discussion

Purleydom77's avatar
Purleydom77
Joining in
2 years ago

Credit on account

I paid my bill with my bank card. Then my direct debit took the same amount. Therefore I have credit on my virgin media account. How do I go about getting this refunded?

Dom

4 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Purleydom77,

    Welcome to the community and thanks for taking the time to post here on the forums.
    I’m sorry to hear that you have been charged twice for your services, a credit would be applied to your account and used to pay your next bill.

    Kind Regards,

    Steven_L

    • Purleydom77's avatar
      Purleydom77
      Joining in
      2 years ago

      It's more than my next bill. In fact it's had that taken off(my next bill) and I still have a large credit. I want this money sent back and not kept in virgins accounts for months. How do I do this?

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        2 years ago

        Hi Purleydom77, 

        It will sit as a credit on the Virgin Media account balance, and for future bills any charges owed will be taken from that first before we then revert to Direct Debit again.

        If you'd rather look to have that refunded back into your bank account you can request an indemnity claim from your bank if you wish. This will refund the Direct Debit payment made almost instantly. Alternatively, if you'd rather we look into and process a potential refund then please respond to the private message that I'll be sending to you shortly and we'll be able to proceed from there.

        Thanks,