Credit on account
I paid my bill with my bank card. Then my direct debit took the same amount. Therefore I have credit on my virgin media account. How do I go about getting this refunded?
Dom
Forum Discussion
Hi Purleydom77,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear that you have been charged twice for your services, a credit would be applied to your account and used to pay your next bill.Kind Regards,
Steven_L
It's more than my next bill. In fact it's had that taken off(my next bill) and I still have a large credit. I want this money sent back and not kept in virgins accounts for months. How do I do this?
Hi Purleydom77,
It will sit as a credit on the Virgin Media account balance, and for future bills any charges owed will be taken from that first before we then revert to Direct Debit again.
If you'd rather look to have that refunded back into your bank account you can request an indemnity claim from your bank if you wish. This will refund the Direct Debit payment made almost instantly. Alternatively, if you'd rather we look into and process a potential refund then please respond to the private message that I'll be sending to you shortly and we'll be able to proceed from there.
Thanks,
