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drkarim's avatar
drkarim
Tuning in
2 years ago

Cooling off period

Dear Forum team,

I recently completed my 18 month contract and then signed up for a new contract. However, within the 14 day cooling off period, I had changed my mind and asked Virgin to put me on a monthly rolling contract. The customer agent I spoke to over the phone assured me that he had put me on a rolling contract. 

However, on checking my account online it says that I have 18 months remaining in the contract. I am slightly worried now whether the customer agent did what I had asked him to do. 

Is this something someone from the forum team could help verify please? I would like to be on a monthly rolling contract so that I can cancel the service, if needed, with a month's notice. 

Kind regards,

Rashed

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi drkarim 

    Welcome back to our community forums and sorry to hear you are having issues with the contract. We can understand your concern and want to do our best to help. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,