Contract
I recently contacted VM to renew my contract via VM chat. I agreed a price for a new contract from 1st Jan 25 and then received pre contract summary with correct price. Later that day we received new contract with incorrect price. I have contacted VM via chat several times and have been assured that it would be rectified within 24 and then 72 hours. It has still not been resolved and the wrong amount is still showing in our online account. I have raised it as a complaint to VM email and received an email from resolutions team on 13.01.25 to yet again reassure me that it will be corrected and that they have tried to contact me so have closed the complaint. No-one has tried to contact me so the complaint still stands. Please could someone help to resolve this issue? What I thought was a simple task has become incredibly time consuming and frustrating.