Forum Discussion

pjt50's avatar
pjt50
Joining in
2 months ago

Contract terminated after turning down new deal

Last month I had the usual call from Virgin offering me a slightly cheaper deal. To take advantage I had to commit to an 18 month contract which I told them I couldn't do at the moment. We agreed that I'd continue on my current terms & they didn't say this wasn't an option.

Today I couldn't log in to read my emails and when I looked at my account details it said that I'm “Out of contract”. This happened without any prior notice. I've been waiting for ages to talk to somebody on Web Messaging.

Anybody else had the same problem.

contract
  • pjt50's avatar
    pjt50
    Joining in
    2 months ago

    Thanks a lot for clarifying.

    email up & running again so just an unfortunate coincidence.

  • Tavis75's avatar
    Tavis75
    Super solver
    2 months ago

    One thing though, you said you agreed to continue on your current terms, that doesn't necessarily mean your current price, it's likely that at the end of your 18 month contract that your discounts will expire, so your monthly bill may be considerably higher.

    Also, in VM terms, it doesn't even mean the same level of service, as apparently having TNT Sports removed and being switched from ad-free Netflix to Netflix with ads is "exactly the same package"