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sdominguez1983's avatar
sdominguez1983
Tuning in
3 months ago

Contract showing wrong prices despite confirmed renewal

Hello,

I recently renewed my Virgin Media contract online. I successfully applied for a 24-month plan at a lower monthly rate and received email confirmation. However:

-When I log into my Virgin Media account, it shows a higher-price contract.
-My next bill shows transitional pricing that does not match the confirmed offer.
-Chat support is not working, and emails to Virgin Media bounce back.

I would like to know the fastest way to ensure my account and billing are updated to reflect the confirmed contract. Any advice or assistance would be appreciated.

Thank you.

5 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    The only way to resolve this is to wait for a VM person to pick up this thread and offer to help. 

    You are not alone. This happens so often that one might be forgiven for thinking that VM slips in extra charges deliberately. They wouldn't do that, would they ??? 

    • sdominguez1983's avatar
      sdominguez1983
      Tuning in
      3 months ago

      Thanks for your reply!

      It’s reassuring to know I’m not the only one dealing with this. Hopefully, a Virgin Media staff member will pick up the thread soon and help straighten it out — otherwise I might start thinking my bills are secretly trying to keep me on my toes!

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        3 months ago

        Hey sdominguez1983, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about your contract issue.

        Please remember if you have done a renewal via your online account this can take 14 working days before it kicks in.

        Has it been long?

        Also there would be some pro rota charges, please do keep us updated.