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Mortyworld's avatar
Mortyworld
Joining in
6 months ago

Contract sent to old email

Hi,

I updated my email some time ago in my account but for some reason contract renewal is being sent to old email address 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Mortyworld 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about what's happened 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Mortyworld,

    We're glad this has been sorted out for you.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

    • Mortyworld's avatar
      Mortyworld
      Joining in
      6 months ago

      Hi,

      can I ask you another question ?

       

      I have received the new contract emails 

      how long before the new contract shows in my virgin media account ?

       

      Many thanks

      steve 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        6 months ago

        Hi Steve, no problem at all.

        We'd expect the new contract to be showing in your My Virgin Media account within the next 24 hours. 

        If it's not visible by the same time tomorrow, please let me know via private message.

        Regards,
        Daniel