Forum Discussion

darins's avatar
darins
Joining in
3 months ago

Contract Renewal confusion - No idea what is happening with this - help

Hi,

I received a contract renewal offer via email back in early October, I read through the offer and proceeded to accept it. When I did this on the 9th October I received a contract offer all good with a number and all the details, since then I have heard absolutely nothing and am still receiving emails to consider contract renewal offers??? I click on this again this evening to see if anything has updated and now see this message: " Your order's on its way! Sorry! We’re still processing your last order so can’t accept any more purchases at this time. We’ll notify you when this has gone through and you can start shopping again."

Can someone please help to tell me what is going on?

Thanks

   

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    3 months ago

    Hi darins Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

    I'm sorry to hear about the issues with the package change - please note that it can take up to 14 days for it to complete.
    I've had a look on our end and please check your My Virgin Media in the next few days to see any changes going forward.

    No error has occurred for this change and everything seems to be successsful.

    Kind regards,
    Ilyas.

    • darins's avatar
      darins
      Joining in
      3 months ago

      Hi @Ilyas_Y  , I have just received an update to my order and the price I have received does not match the quote I agreed to, can you help resolve this please. 

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team
        3 months ago

        Thanks for the reply darins 

        Apologies for this. 😢
        I'll send a private message.

        Kind regards,
        Ilyas.