I signed up to a new contract for a broadband package with Virgin Media last month. They do not seem to have cancelled the previous one, and it looks like I am being billed for 2 contracts at the same time. Which department is most likely to sort this out? Is using the chat line the best way to go or is it better advice to use the phone and jump through all the hoops before you can speak to someone who understands what you're talking about?
Forum TeamHello TJP2,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your new contract.
Do you mean that you have two contracts at the same time with Virgin Media, or you have a contract with Virgin Media and another operator? If we are to help further from here, you will need to go through account security, the same as you would over the phone.
Kind Regards,
Steven_L
Thanks for you reply. Sorry about the delay in answering. I've been away.
It looks like I have 2 contracts on the go with Virgin Media at the same time. Last month they emailed me with a notice claiming that I owed them money on my previous contract. Theoretically, this should be impossible because I pay for my Broadband by Direct Debit. To avoid complications, I made an extra payment though I don't believe I owed anything. Now I am waiting to see what amount they will take by Direct Debit on the 1st January. If that is more than I am contracted for, I shall ask for your advice on the best way to sort things out.
Thanks for the reply TJP2, apologies for the confusion. So that we can get you some clarity on this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
