Forum Discussion

TJP2's avatar
TJP2
Joining in
9 hours ago

Contract problem

I signed up to a new contract for a broadband package with Virgin Media last month. They do not seem to have cancelled the previous one, and it looks like I am being billed for 2 contracts at the same time. Which department is most likely to sort this out? Is using the chat line the best way to go or is it better advice to use the phone and jump through all the hoops before you can speak to someone who understands what you're talking about?

 

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    6 hours ago

    Hello TJP2,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your new contract. 

    Do you mean that you have two contracts at the same time with Virgin Media, or you have a contract with Virgin Media and another operator? If we are to help further from here, you will need to go through account security, the same as you would over the phone.

    Kind Regards,

    Steven_L