contract not updated
please can someone help - i have ipdated my contract on line and had a confirmation email but it doesnt update - can someone from virgin media help me?
Forum Discussion
hi
i have been with VM over 20years and my contract runs out in 28 days - i am not being offered any 'good' deals and would like to see if there is anyone on here who can help me 🙂
You won't be offered any good deals, it not in VM interests to.
They'd rather your minimum term ends and you get charged much more for the same services.
If you really want a better deal then threaten to leave VM but be prepared to follow out that threat, get quotes from other providers before calling.
Tell them you want to cancel and await developments.....
Hi sara1234
Welcome to the community forums.
Sorry to hear that the team haven't been able to offer you a suitable deal.
We're not able to perform package change requests via the forums, the teams via our web chat and call line services will be able to assist further on this. There are also some deals available on your online account if you're at your renewal period, which I can see you've already looked into on another thread where an agent is supporting you further with your concerns/questions regarding this.
Hi sara1234 👋.
Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your package renewal. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve.Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
