larry_vh
2 months agoJoining in
Contract is different from agreed
My broadband contract was due to expire so in May so I started getting offers to renew a few months before. I was not going to renew before the obligatory April price increase so ignored the offers until I got one which said no increases until 2026.
Lo and behold, I have had my first bill since renewing and they have increased the cost by £3.50. The contract they display on my account has my agreed monthly cost with a £3.50 increase in April 2025 and then again April 2026. This is different from the emailed Contract Summary Sheet which I received on renewal which had the agreed cost constant until April 2026.
How do I get this corrected?