Forum Discussion

larry_vh's avatar
larry_vh
Joining in
2 months ago

Contract is different from agreed

My broadband contract was due to expire so in May so I started getting offers to renew a few months before. I was not going to renew before the obligatory April price increase so ignored the offers until I got one which said no increases until 2026. 

Lo and behold, I have had my first bill since renewing and they have increased the cost by £3.50. The contract they display on my account has my agreed monthly cost with a £3.50 increase in April 2025 and then again April 2026. This is different from the emailed Contract Summary Sheet which I received on renewal which had the agreed cost constant until April 2026.

How do I get this corrected?

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi larry_vh 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are having with your contract. So that we can assist you we will need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina