Forum Discussion

notdodgy's avatar
notdodgy
Up to speed
2 years ago
Solved

Contract displayed is different to what was agreed pre contract

After spending nearly 3 hours on chat I agreed a continuation of my contract at a slightly increased rate from the previous contract - a discount had been applied in both cases.

When I view the new contract this does not include the agreed discount and shows the full amount?
(Previously contract did shown the amount with the discount).

How can I get this checked / corrected without spending hours in the chat system?
If the discount is not applied then I will cancel the contract.

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    Hi notdodgy 

    Welcome back to our community forums and sorry to hear your contract discount is missing. We can understand your concern and we want to do our best to help. To best investigate, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,