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marcoluk's avatar
marcoluk
Joining in
2 months ago

Contract has extended after address changing

Found threads in the forum with similar issue. My contract has extended after moving on 6 June 2024. Phoned within the same month of the moving to double check that if the contract ending date will be remaining the same, was told yes. Logged into virgin media's account today as the ending date of the contract should be closing. But found the ending date becomes 6 December 2025 - seems to be another 18 months starting from the moving date. Could someone please help?

contract
moving
    • marcoluk's avatar
      marcoluk
      Joining in
      2 months ago
      What if I move home during my minimum period? – See
      Section O
      Moving within the Virgin Media network area

      If you move home during your minimum period and we have
      agreed to continue providing the same services at your
      new address then your minimum period will continue (e.g.
      where your services are on a 12 month minimum period, if
      you move during month 7 of your minimum period, the
      remaining 5 months of your minimum period will apply).
      In all other circumstances a new minimum period may
      apply.

      It seems like that the ending date should be carried over from the T&C, if I am understanding it correctly? Please let me know where should I check.