Garyb71
2 years agoOn our wavelength
Contract expiry downgrade
Hi, Why are you more than happy to allow me to upgrade online at contract end, but there is no option to downgrade?
I've just tried calling your Customer Services from both my Virgin landline and my mobile, but the line is awful, there is a terrible crackling sound. The fault is not at my end either. Is this a deliberate ploy to prevent incoming calls?
My TV, broadband and landline expires at the end of this month and I only need broadband going forward. If I cannot resolve this then I shall go elsewhere. This would be a pity as I am a long-standing customer.