Contract expiring - offer received but not honoured?? please assist.
Good morning, over the past couple of days I've spent in excess of 90 minutes on live chat/phone call regarding an offer for a new contract. I am currently on 500mb with volt, I was offered 1tb with new router for £38 for a 24 month contract today via live chat, the live chat disconnected, when i reconnect it's with a different person, they acknowledged that they can see the offer and the previous messages, but they stated that they cannot do it as its "invalid" i explained that i'd like to speak to a manager but they said none available just now, I don't understand how an offer can be made and invalid within a 10 minute window. I don't know if it's a non-uk contact centre, but I was continually having to repeat myself and being copied and pasted messages at times repeatedly of no relevance. I have a mental disability and this has really affected me today. I've been off an on with virgin media since the telewest days. I'd like to stay with virgin as ive been overall happy with the service, but I am very upset that an offer has been made and then not honoured 10 minutes later. thanks.