Forum Discussion

LauraK01's avatar
LauraK01
Joining in
7 months ago
Solved

Contract ending but sent precontract?

Hi! I received e-mail to say my contract was ending then there were 3 stages to go through to renew or change, I only did 2 just to look up the price offered. But then received e-mails containing d...
  • Vikki_M's avatar
    Vikki_M
    7 months ago

    Hi LauraK01

    We're sorry to hear you've received some unexpected emails regarding a new deal. 

    You may have received a contract summary sheet, this just details the offer.

    If this isn't accepted however, it won't be applied to the account.

    I'll send you a direct message now so I can check this for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can.  

LauraK01's avatar
LauraK01
Joining in
7 months ago

Hi!

I started a post 2 weeks ago about my contract ending...

The original post was

"I received an e-mail to say my contract was ending then there were 3 stages to go through to renew or change, I only did 2 just to look up the price offered.

But then received e-mails containing details of a new contract - but I never completed the stages? What happens now? Does that mean my contract is going to renew to this new one? There were no links in the emails to click and I can't find my way back to it on the website?!?

Help!"

You wrote and we took it to private messages but I'm still not sorted? My contract is up in a few days and I can't afford the new payments. Can someone please answer me more than one message every other day or even phone me??

I want to accept the contract in the email but there's no links?

  • bhaskarsamani's avatar
    bhaskarsamani
    Superfast
    6 months ago
    LauraK01 wrote:

    Hi!

    I started a post 2 weeks ago about my contract ending...

    The original post was

    "I received an e-mail to say my contract was ending then there were 3 stages to go through to renew or change, I only did 2 just to look up the price offered.

    But then received e-mails containing details of a new contract - but I never completed the stages? What happens now? Does that mean my contract is going to renew to this new one? There were no links in the emails to click and I can't find my way back to it on the website?!?

    Help!"

    You wrote and we took it to private messages but I'm still not sorted? My contract is up in a few days and I can't afford the new payments. Can someone please answer me more than one message every other day or even phone me??

    I want to accept the contract in the email but there's no links?

    if virgin media can't give you a better price, shop around for better deals elsewhere