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kolebmo2's avatar
kolebmo2
Just joined
2 months ago

Contract does not match contract summary sheet

Gave 30 days notice then got phone call from retentions and signed up to new 18 month contract at £82, contract arrived on my account for £97 and started on Sunday, two phone calls to support and they both say my contract is for £82 but both say they cannot see the £97 contract attached to my account and both resent the contract summary sheet which shows £82, feel like I am being scammed and gaslight by support as they have sent £97 contract to my email and attached it to my account but apparently do not know nothing about it, surely if I can see it then support can see it, 18 months ago a similiar thing happened and it took multiple phone calls and the complaints procedure to sort when they over billed me for 3 months.

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Kolebmo2 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about differences across your pre-contract and contract documents. 

    We'd need to take a look at the account to investigate what's happening and offer further support if needed. I will send you a PM to confirm a few details to do this. You can find it in your Inbox 📩 in the top right corner of the page. 

    Thanks for your patience in the meantime! 🌞