Forum Discussion

kolebmo2's avatar
kolebmo2
Just joined
19 days ago

Contract does not match contract summary sheet

Gave 30 days notice then got phone call from retentions and signed up to new 18 month contract at £82, contract arrived on my account for £97 and started on Sunday, two phone calls to support and they both say my contract is for £82 but both say they cannot see the £97 contract attached to my account and both resent the contract summary sheet which shows £82, feel like I am being scammed and gaslight by support as they have sent £97 contract to my email and attached it to my account but apparently do not know nothing about it, surely if I can see it then support can see it, 18 months ago a similiar thing happened and it took multiple phone calls and the complaints procedure to sort when they over billed me for 3 months.

1 Reply

Sort By
  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    18 days ago

    Hi Kolebmo2 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about differences across your pre-contract and contract documents. 

    We'd need to take a look at the account to investigate what's happening and offer further support if needed. I will send you a PM to confirm a few details to do this. You can find it in your Inbox 📩 in the top right corner of the page. 

    Thanks for your patience in the meantime! 🌞