Forum Discussion

3diita's avatar
3diita
Joining in
17 days ago

Contract different than pre contract

My contract is coming to an end. I logged in to my account and got an offer for £46 for 1gb plus O2 SIM card. I went through with it, got pre contract documents with what said above and today I received an email that my contract will be £75 from next month. I just got scammed and can't get through to anyone through phone or chat. This is unbelievable and unacceptable! How do I contact anyone to get what I signed up for in a first place?

  • Akua_A's avatar
    Akua_A
    Forum Team
    17 days ago

    Hi 3diita 

    Welcome to our forums and sorry to hear your online deal is not as expected. We can assure you we would not intend to scam you. To best look into what happened, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,