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Porky669's avatar
Porky669
Joining in
5 days ago

Contract change

I recently cancelled my TiVo and phone to have broadband only. The new contract started on the 22 May. I had an email stating I would pay £3 and get £14 refund. However, I've received a bill for £147 which is the price for my package before I changed it. My contract in my account states broadband only, £52 and the TiVo signal has gone off. Thank you.

2 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    5 days ago

    Hi Porky669 

    Welcome back to our forums and sorry to hear there is some confusion with your billing after a package change. We want to do our best to look into this for you. For this reason, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    No problem at all Porky669, glad to have been able to help 😊 Please do not hesitate to contact us if you need any further help and we will do our best to help from here.