Forum Discussion

JamesW1998's avatar
JamesW1998
Joining in
9 days ago

Contract change confirmation

I am hoping Virgin Forum team can help.  I have tried telephone and chat on numerous occasions and today chat advisor informed me that could not see my new contract on my account.

My contract term had expired and on 21st December 2024 I asked to add Sky Sports for what I believed to be one month.  But I was then tied into another 18 month contract at a vast amount £95 for the same broadband and TV package I had originally paid £37.

As I have left the property ( my mother's)associated with my account for rented accommodation with broadband all ready in place, I contacted Virgin chat to cancel my contract. But was told that as I was out of the cooling off period I would have to pay over £1000 EDF. As I can not afford to do this or pay for an expensive contract zi will nor be using, I was offered and accepted to down grade to broadband only for £31 a month for 18 months for use at my mother's address. Can you please confirm my new contract and when it will start.  As the chat line advisor could not see it on my account. The contract summary  sheet I received was 100285063762.  

Many thanks for your help 

James Wilkinson

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    9 days ago

    Hi JamesW1998,

    Thanks for your post and welcome to our community.

    I'm sorry to hear about the issues you've had with the contract term.

    I'll send you a private message now so I can help. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.