Contract - cancelling

 Hi Ksouth23,

Thanks for your post and welcome back to our Community Forums 😊

Sorry to hear you're thinking of leaving us due to the price!

We can help look into this for you - You can send us your request to cancel before your contract end date, here's a link that may help to answer any other questions you may have about your contract 👉 All About Your Contract.

However, I'm also going to send you a PM now so we can chat further about why you're leaving 🤗

Speak soon!

Meg

Hello - my contract is ending on 16th September, because of loyalty discounts ending, my new monthly payment would have risen from £46 to £115. I have spoken to retentions 3 times to discuss reducing my package and was told that would not be possible but they could introduce new loyalty discounts that would bring my new monthly payment down to £85. I have already had the traditional “comm industry” yearly rise in April of 8.5% and now they want another 85% when my contract renews. I have been with them for 25 years and realised that loyalty is not really a Virgin Media requirement. I have given them a 30 day notice period because I am sure that if I went over into the new contract they would charge me for the package that I do not want and the only way out was to leave.

Just had my 02 bill for the last month and I’ve been charged £1.05 for responding to a Virgin Media customer survey, following me having to contact them regarding renewing my contract, which I subsequently cancelled. Please be aware do not respond to a 64084 number, this will incur a charge to you every time you respond. I could not believe this - glad I am leaving Virgin Media if this is how they make their money off their customers.