Forum Discussion

maxal's avatar
maxal
On our wavelength
4 months ago

Contacting Virgin Media via Whatsapp

Contacted Virgin Media via Whatsapp yesterday at 13.00 to discuss my account and and as of 16.40 today nobody has replied.

Terrible service, Virgin Media

  • Hi maxal

    Welcome back to our community forums and sorry to hear you have had issues contacting our team. This is not the level of service we look to provide. Generally, our WhatsApp team does not have an immediate response time however we will aim to get to you as soon as possible. What are you contacting us about? Is there anything we can help with from here?

    Thanks,

    • maxal's avatar
      maxal
      On our wavelength

      Hi, I need to discuss my options ref reducing my package which is due to end 15th December.

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team

        Hey maxal Thanks for reaching out to us on here. 👋🏽

        I'm sorry to hear about the poor experience you have had when trying to reach out to the team.
        We cannot assist with package changes on here but you can try our team on 0345 454 1111 or 150 from your Virgin Media landline.

        You can also try Facebook or Twitter.
        Let us know how it goes with the team.

        Kind regards,
        Ilyas.

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team

      Hi Oldhamp Thanks for reaching out to us on here. 👋🏽

      I'm sorry to hear about the poor experience. 😢
      You can reach out to our team via Twitter or Facebook and the team can assist with your package there.

      Let us know how it goes.

      Kind regards,
      Ilyas.