Forum Discussion
- Akua_AForum Team
Hi maxal
Welcome back to our community forums and sorry to hear you have had issues contacting our team. This is not the level of service we look to provide. Generally, our WhatsApp team does not have an immediate response time however we will aim to get to you as soon as possible. What are you contacting us about? Is there anything we can help with from here?
Thanks,
- maxalOn our wavelength
Hi, I need to discuss my options ref reducing my package which is due to end 15th December.
- Ilyas_YForum Team
Hey maxal Thanks for reaching out to us on here. 👋🏽
I'm sorry to hear about the poor experience you have had when trying to reach out to the team.
We cannot assist with package changes on here but you can try our team on 0345 454 1111 or 150 from your Virgin Media landline.
You can also try Facebook or Twitter.
Let us know how it goes with the team.
Kind regards,
Ilyas.
- OldhampOn our wavelength
Exactly the same here terrible service!
- Ilyas_YForum Team
- Client62Alessandro Volta
Your talking to a robot ... what do you expect ?
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