Forum Discussion

Lukeshaves's avatar
Lukeshaves
Joining in
12 months ago

Constant complete your profile page

Everytime I try to go into my account settings on this website I get the constant loop of “hooray your verified your email “ 

I have updated my account details more than 2 dozen times and then I get another email about my e-billing. Then I go back into my account settings and get thrown back into the loop of completing my profile again, this has been an issues since I set my account up at the start of the month. Please advise me on this because I am losing my mind with this screen of filling out the EXACT same stuff I have many many times 

11 Replies

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  • Umarf96's avatar
    Umarf96
    Joining in
    21 days ago

    Hi I have just signed up to virgin media 3 weeks ago and I am having the same issue. I cannot access my virgin media account as it says complete profile and after inputting the data and clicking confirm nothing happens. I’ve spoke. To technical support who are in a foreign country and both times they have told me they will resolve it and get back to me but this has not happened and I still have the issue. 

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      21 days ago

      Thanks for reaching out to us Umarf96, and a very warm welcome to you!

      Sorry to hear of the issues with the self-care account registration.

      Can you please confirm if you've been able to try registering for the account on an alternative browser or after clearing cache and cookies on the browser you're using?

      Thanks,

      David_Bn

      • Umarf96's avatar
        Umarf96
        Joining in
        19 days ago

        Hi I have tried it on 5 different devices(iPhones,iPad’s and a laptop) and on different browsers(chrome and safari) with no luck. Yes the same with after clearing cache and cookies too 

  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Lukeshaves,

    Thank you for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry to hear you are facing issues with your Online Account and the verification, I would like to help you get this resolved as I can see this is driving you mad.

    I have sent an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.