Confused following bereavment

My husband was very ill and in hospital when our renewal came round in February and I spoke to a chap who advised me that I would be able to take over the account so it was left as it was. When my husband died on 27th May the Tivo box had given up the ghost a couple of days previously and we were unable to get it working again.  Obviously we were not  in the zone for taking on Virgin in the weeks that followed.  I did get onto the bereavement team and set up a new password etc. It did not work but I had more important things to deal with, still not working later on either. So thought to leave it  until paperwork at both ends had caught up.

Eventually got onto the phone on 16 July on the 150 number having been on the phone for 39.36 minutes. Reported fault and was told that it was a fault with the Box and a new 360 bBox would be sent. It was  and my son set it up for me on 18th July.

The contract was discussed and although I wanted to take off the TNT sports I was told this was not possible. The advisor whose name was something like Shannae went off and checked for this. So why are there items under Package changes

Now I have received a bill that I cannot understand.  I did not get to make any changes and my bill, with the promotional  £78 discount should still be  £61.00 each month. I did not make any arrangement to cancel online billing, but have got a paper bill charged at £1.75 . No direct debit was taken in July, but I did not cancel it. I am at a loss to understand.