Forum Discussion

Jorr1's avatar
Jorr1
Joining in
9 months ago

Complaint Ignored

I recently upgraded my account after 27 years with Virgin Media, I was told my premium would be £35 a month including wifi and a free tv as a gift. I never received the TV and I am now being billed £82 a month! Complaints ignored or passed around with no resolution in sight! Please help! 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    9 months ago

    Hi Jorr1

    I'm sorry to hear about the issues you're having with the new contract and price.

    I will send you a private message now so we can take a closer look.

    Please look out for the envelope in the top right of the page and pop back to me when you can.