Reply to the direct message via a direct message (ie not via this public thread) as per her instructions.
Hi BRake1972,
Thanks for coming back and expanding on things for us.
Depending on how you've told us when leaving, the process will be a little different.
If you've moved to another provider, and used the One Touch Switch process, they tell us the date your services go live and the cancellation is arranged by them. This isn't a date we can change.
If you've moved by speaking to us and providing 30 days notice, we would enter the date you wish for your services to be disconnected when arrange the disconnection.
This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
Hi Kath
My name is Barry John Rake
I am the account holder
My account Number is removed
When this first happened I went straight to my new supplier who assured me that they have the switch date as 27th January and that would have been the date that they told virgin, they had no reason to invent a fictitious switch date of 9th December. Also, VM customer services staff informed me that there had been an error.
Regards
Barry
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
