Hi my fibre went off yesterday at 1pm. The engineer has just been and advised that contractors have broken the fibre to my house in the street (I told the contractors that they had knocked my bb off but they just told me to F off )
Virgin have requested a new fibre be "blown" to the house , but this could be 48 hrs ..
I will have been with out a service ( both tv and bb) for over 2 days.
Will I be compensated?
Thanks
The standard compensation starts after the first two days without service
https://www.virginmedia.com/help/automatic-compensation
The standard compensation starts after the first two days without service
This is highlighted on the link, but the criteria is two full working days after reporting, not 2 days.
Where weekends &/or Bank Holidays are involved, this could make a material difference.
If a damaged microfibre duct in the ground needs to first be exposed and repaired a couple of days would be amazing but very optimistic.
I hope not . It was hard enough last night for my youngest son with special needs having no internet/ Tv
Forum TeamHello Mattwilliams
Thanks for your post.
I'm sorry to hear about the damage caused to your connection.
With instances like this, we do act quickly as it would need us to attend to replace the cabling and any ducting before the contractors can complete the work they intended to do.
Regarding compensation, we do have a policy here https://virg.in/autocomp
You should also be able to see any appointments through your online account here virg.in/myVM
Gareth_L
Well to realy [MOD EDIT: Language] me off the team were booked to come today and fix the fibre.... but they didn't turn up .
I have then spen over an hour on the phone to different people, repeating the story a number of times and I still have no Internet or tv and they now dont know when thay can send an engineer
This is ridiculous
The contractors don't work to fixed dates and the call staff don't know when they will come
