Forum Discussion

Samb90's avatar
Samb90
Joining in
2 years ago

Collections phone number

Hi, 

Just wondering if anyone knows the virgin media collections number, this is for tv and broadband. 
They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! 

Thank you 

4 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi Samb90 

    Try calling the collections team on freephone 0800 952 2025 during normal office hours

    • Samb90's avatar
      Samb90
      Joining in
      2 years ago

      Thank you. Unfortunately when I ring that it is for the virgin mobile not broadband and tv! Thank you though 

      • Megan_L's avatar
        Megan_L
        Forum Team (Retired)
        2 years ago

        Hi Samb90, 

        Thanks for using the Community Forums to get this issue with your bills looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

        You can get in touch with the Collections Team on 0345 454 1111 option 1, 1 then 1 and they will be happy to help. 

        If you've already rang them and you've not had the help you wanted, we can help with billing issues here on the forums - We just can't take any payments. 

        So if you're still struggling with this billing issue, could you go into a little more detail about it for us please? 

        Thanks!

        Megan_L