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Harley2017's avatar
Harley2017
Superfast
9 days ago

Cold call to renew

Hi folks 

I just received a phone call from 0800 052 8675 

person saying that he was from Virgin Media and wanted to offer a new contract!

 I explained that I was somewhat sceptical about this call ( sill got 3 months left on my current contract) and didn’t want to confirm my details to allow the conversation to continue.

Person advised me to contact VM customer service to confirm that he was a genuine!!

Has anyone else had this experience and can a moderator confirm this?

Kind regards T

 

 

4 Replies

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    9 days ago

    Thanks for reaching out to us Harley2017, and welcome back to our Community Forums!

    Sorry to hear of the cold call leaving you feeling a little unsure.

    We can confirm that this does appear to be a phone number belonging to Virgin Media.

    To help you decipher any potential scam callers, feel free to review our online literature for assistance - https://virg.in/fraudcalls

    Thanks,

    David_Bn

    • Harley2017's avatar
      Harley2017
      Superfast
      9 days ago

      Hi David

      thanks for your reply .

      It’s very suspicious to get a phone call from VM like this. 
      If it’s too good to be true and all that!!

      Your message has helped alleviate my concern.

      Kind regards 

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        8 days ago

        Thanks for coming back to us Harley2017 and glad that we could help to alleviate your concerns. Also if you have any issues or questions now or in the future, please let us know here and we'd be happy to help.

        Kind Regards,

        Steven_L