Ashburnian
10 months agoDialled in
Check your direct debit amounts!
I have had 7 weeks hassle of picture break up problems which are now (hopefully) resolved, part of the solution was a free upgrade to a V6 box, I then noticed on my bank transactions I had been charged a £99 fee. In my case it showed £180+ instead of my normal £80+ so easy to miss. Always check what they are charging you in case they get it wrong. Now resolved this if the phone contact has carried out what they promised. Impossible to speak to the billing section though as only recorded messages processed. Had to go through retentions to speak to a human being. Getting harder to deal with these people.