Chat team started a new 2 year contract without telling me.
Hello, I'm Kirsty I hope I can get help here as chat team are unreliable.
I've spoke with the chat team a few times in last week or so because they added 2 years on my contract date after I moved home. They said they sorted it but it still said two years in the app, so I contacted them again and now it says in "out of contract" but today I got an email with a new 2 year contract which I never accepted, asked for or implied I wanted.
I told them my contract end date is 24th Dec 2025, they disagreed for some reason and asked for proof, so I sent them proof of the original contract, then they agreed it was 26th Dec 2025 after "checking again"
I do not want a new two year contract with my old price, it reaches £44 a month in the last year and that's unaffordable for me. I've asked them for the price on their website for me to renew and they declined so I said I'll leave in December, but now I wanna leave soon as I can
This whole thing is has been so stressful for me but I'm not accepting this fraudulent 2 year contract.
Thank you in advance for anyone who can help me
Hello Kirtsymcd
Sorry to hear of the contract end date issue experienced and the problems getting this resolved when speaking to the team, we understand the concern this can cause and are happy to help via the forums.
As Adduxi has mentioned, if it was just a transfer of services from one address to another the contract should continue from the same point of the previous address, a new contract would be issued if any changes were made to the services either adding, removing or upgrading.
I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
