Forum Discussion

katielou3's avatar
katielou3
Joining in
25 days ago

charged after cancelling

We recently cancelled our contract after only 3 months or so. Only cancelled because we had loads of issues with the services and we was really fed up. i rang up and complained that they wanted 297 quid for cancellation early they got it lowered to 99 quid. so i paid the 99 quid then a day later 297 quid was took out of our bank. My partner rang up and they said they’ll put it back in the account end of month. Awoken up this morning and another lot of 297 quid been took out. i’ve tried to ring up and get to a human to explain but no. nothing. we were first time customers and what a joke. I just want my money back as it’s so much money lost over services that were never provided. 

  • You were lucky to get the £99 early disconnection fee offer here. You need to secure the call recording via the SAR route https://www.virginmedia.com/help/dsar-faq

    • katielou3's avatar
      katielou3
      Joining in

      that’s what i thought. but yet they’ve took out two lots of 297 quid off us after paying that 99 quid. i’ve done a SAR form. thank you! 

      • Paul_DN's avatar
        Paul_DN
        Forum Team

        Hi katielou3,

        Thank you for reaching out to us, we are sorry to hear that more money was taken than agreed due to canceling within your contract term, so I can help I have sent you an invite into a private chat, please look out for a white envelope to accept.

        Regards

        Paul.