I have just viewed my new bill and I have been charged an extra £35 on the one off charges section but on the section all the items listed as 'free' and say £0.00 but then it still says £35 so what exactly have I been charged for? I have included a screenshot.
Forum TeamHi neogen1000 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear these concerns about your bill and the mystery charge.
We will need to take a closer look at the full bill to investigate what's happened here. I will send you a PM to confirm a few details to offer help with this.
Please keep an eye on your Inbox 📩 in the top right corner of the page for the message. We can then return to this public thread with a further update when possible. Thanks for your patience in the meantime! 🌞
