Any help/suggestions please!!! 🙏 … Original email linked to the my virgin media was hacked & am now locked out of, so can’t log in & change that way as link will be sent to the email address that haven’t got access to to be able to click on said link. So How can I change the email address without access to that specific email address that is currently connected!?
Forum TeamHello Jessicaarr89
We're sorry to hear of the issues experienced setting up your VMO2 ID due to the original email account issues, we appreciate you taking the time to raise this via the forums and welcome to the community.
We aren't able to change the email address, you would need to call and speak to the team to request this. You can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1 then option 2 this will get you through to the technical team who will be able to look into this further for you.
